Frequently Asked Questions

Shuddho Swad is a 100% halal and organic food brand that delivers fresh products directly from farms to your home. We ensure all our products are free from harmful chemicals and follow strict halal guidelines.

We currently deliver to all major cities in Bangladesh including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, and Rangpur. We are expanding our delivery network continuously.

You can place an order through our website, mobile app, or by calling our customer service number. You can also order through WhatsApp for your convenience.

Yes, all our products are certified organic. We work directly with certified organic farmers and have proper documentation for all our products. You can request certification documents anytime.

We have a dedicated halal certification team that monitors our entire supply chain. From farming to packaging, every step follows strict Islamic guidelines and is certified by recognized halal authorities.

Most of our products are harvested and delivered within 24-48 hours. We maintain cold chain logistics for perishable items to ensure maximum freshness.

Delivery charges vary based on your location and order size. Orders above BDT 500 get free delivery within Dhaka city. For other areas, charges start from BDT 50.

Dhaka city: Same day or next day delivery. Other cities: 2-3 working days. Remote areas: 3-5 working days.

Yes! Once your order is confirmed, you'll receive a tracking number via SMS and email. You can track your order in real-time on our website.

We accept Bkash, Rocket, Nagad, and Cash on Delivery (COD). We also accept bank transfers for bulk orders.

We offer a 100% satisfaction guarantee. If you're not satisfied with any product, you can return it within 24 hours for a full refund or replacement.

Contact our customer service with your order number and reason for return. Our team will process your request within 24 hours.